Google is temporarily removing some features from Google My Business as a result of limitations caused by the COVID-19 situation.
“During the unprecedented COVID-19 situation, we are taking steps to protect the health of our team members and reduce the need for people to come into our offices. As a result, there may be some temporary limitations and delays in support as we prioritize critical services.”
For the time being, these features will be temporarily limited or removed.
This includes reviews for:
- Changes to open and closed states
- Special hours
- Temporary closures
- Business descriptions
- Business attributes
If your business does not provide a critical, health-related service, then it may be some time before you see any edits go live on your GMB listing.
From what we can tell and from what we have found on other sites, Google Posts are Not Affected by these changes. If you have important updates to your business hours, open status, contact info or other timely business changes, we recommend you make these changes in the regular place (so they get changed once approved), but that you also make a Google Post with the updated info. This will be seen right away.
If you are new to Google Posts you can check out this post on how to get the most out of them, or we can help get this set up for you.